IT Support Specialist

WHO WE ARE

As an IT Support Specialist at Marine Solutions, you will be a key escalation point for our help desk team, resolving more complex technical issues and helping keep our people productive and our systems running smoothly. This role is ideal for someone who has a solid foundation in troubleshooting and enduser support and is ready to take on more advanced, hands-on technical work. 

Marine Solutions is a specialized marine engineering and construction firm serving clients in the government (federal, state, local), transportation, energy, industrial, water, and commercial markets. We inspect, design, and build bridges and waterfront infrastructure worldwide that protect and enrich our communities. 

Our recognition as one of the Best Places to Work in Kentucky for nine consecutive years reflects our unwavering commitment to nurturing and empowering our people. We prioritize personal and professional development, providing opportunities for continuous learning and growth. Collaboration and open communication are at the core of our culture, fostering a supportive and inclusive environment where every individual's voice is valued. Investing in our employees not only enhances their potential but also contributes to our collective success. 

SUMMARY OF POSITION

The IT Support Specialist is the primary contact point for technical support requests, handling issues that go beyond initial user troubleshooting. This role covers desktop and device support, network connectivity issues, user account and access management, software/hardware deployment, internal application support, and ticket resolution, with some exposure to SQL databases. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as a the primary contact point for help desk tickets, resolving issues.
• Diagnose and troubleshoot hardware, software, network, and connectivity issues across desktops, laptops, mobile devices, and peripherals. 
• Manage user accounts, permissions, and access through Active Directory and Microsoft 365. 
• Image, configure, and deploy new computers, devices, and software. 
• Support and maintain the IT ticketing system, ensuring tickets are documented, tracked, and resolved within expected timeframes. 
• Assist with network troubleshooting, including Wi-Fi, VPN, and LAN connectivity issues. 
• Maintain accurate records of IT assets and software licenses.  • Provide basic support for SQL databases and in-house applications, escalating complex development needs as appropriate. 
• Document solutions and contribute to an internal knowledge base to support other IT staff and reduce repeat issues. 
• Assist with onboarding/offboarding of employee technology and accounts.  

This description does not cover all possible tasks, duties, or responsibilities that may be required of the employee. Additional duties and responsibilities may be assigned or modified at any time.

YOU WILL NEED

• Strong analytical, diagnostic, and problem-solving skills, with the ability to resolve escalated technical issues independently.  •
• Excellent communication skills (verbal and written) and a customer-service mindset when working with end users. 
• Ability to prioritize and manage multiple open tickets in a fast-paced environment.
• Solid working knowledge of Windows operating systems, Microsoft 365, and common business applications. 
• Basic understanding of networking concepts (Wi-Fi, VPN, LAN/WAN). 
• Strong organizational skills and attention to detail in documentation and ticket tracking. 
• Ability to work independently and collaborate with partners from various organizations on different projects. 
• Occasional evening and weekend availability is required to support a rotating on-call schedule. 

EDUCATION & EXPERIENCE

• Bachelor's or associate degree in computer science, information technology, or a related field.
• Minimum 2 years of relevant IT support experience, including progression from Tier 1 help desk to more advanced (Level 2) troubleshooting. 

MINIMUM QUALIFICATIONS

• Intermediate knowledge of Windows OS support, Active Directory, and Microsoft 365 administration.
• Experience working with an IT ticketing/help desk system. 
• Valid US Driver’s License

PREFERRED QUALIFICATIONS

• CompTIA A+ or Network+ Certification
• Basic SQL knowledge or certification 

PHYSICAL REQUIREMENTS, WORK ENVIRONMENT & SAFETY

The duties of this position require the employee to regularly sit, stand, walk, communicate, and adapt. Reasonable accommodation may be provided to enable the employee to perform the required duties of this position. There may be minimum travel.

Employee safety and security are critical parts of our company's core values. Accountability, positive attitude, proactive communication, continuous improvement, and teamwork promote safe conditions and safe actions. 

BENEFITS

• 401(k) Matching
• ESOP
• Health Insurance
• Health Savings Account (HSA)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accident Insurance
• Paid Parental Leave 
• Employee Assistance Program (EAP)
• Tuition Assistance
• Vacation and Sick Time
• Paid Holidays
• Relocation Assistance

SCREENING

Must meet Marine Solutions' Employment Eligibility Requirements. 

EQUAL EMPLOYMENT OPPORTUNITY

Marine Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, status as a protected veteran, or any other factor protected by federal, state, or local laws.

COMPENSATION

The hourly pay range for positions in Kentucky is $21 to $28 an hour, depending on education and relevant experience.

DISCLAIMER

Marine Solutions does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes will be considered Marine Solutions property, and no fees will be paid for any resulting hire. Agencies must have advanced written approval from Marine Solutions Human Resources Department and a valid, fully executed contract before submitting any resumes. Marine Solutions will not pay fees to any agency lacking such an agreement.